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Kaltura account to help resolve a 500 server problem

When I attempt to import kaltura entries from this URL in to drupal /admin/config/media/kaltura/import

I am throwing up a 500 server error

This problem also happens when I try to add a new kaltura item from the node creation screen - eg Add kaltura node (Portfolio), Add media feild then Add New from the pop up..

I cant find anything useful in the error logs, but I think there is some type of time out issue.

I last imported items last week, and to my mind there has been no server changes since this last import

Please can you advise what I need to provide you with to investigate the issue further.

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.